Shipping and delivery policy

Last updated: 06 October 2026

TicketBook sells only digital event tickets. No physical products are shipped and there are no shipping charges.

1. How tickets are delivered

• After your booking is confirmed, an e-ticket with a unique QR code is sent to the email address you entered at checkout.
• The ticket is also available on the confirmation page, where you can download it as a PDF or print it, and in "My tickets" if you have an account.

2. Delivery time

• Payment gateway bookings: the e-ticket is delivered instantly after successful payment.
• Direct UPI bookings: the e-ticket is delivered as soon as the Organiser verifies your payment, usually within 2 hours between 10:00 AM and 9:00 PM, and always before the event starts.
• Free tickets: delivered instantly.

3. Ticket not received?

• Check your spam or promotions folder.
• Open the ticket link from the confirmation page, or log in and open "My tickets".
• If you still can't find it within 24 hours (or 2 hours before the event), contact us with your booking ID or mobile number. Organisers can also find your booking at the gate using your mobile number.

4. Entry

Show the QR code on your phone or a printout at the venue. Each QR code can be scanned once.